Support
We are here to help.
Contact us
Email us at support@joinourvow.com. We reply within 2 business days, in English or French.
Delete your OurVow account
You can delete your OurVow account (the OurVow app, published by OURVOW PROJECT) at any time, free of charge.
In the app
- Profile → Settings → “Delete my account”, then confirm.
- If the subscription screen is showing, tap “Delete my account” under “Sign out”.
Without the app (no need to reinstall it)
Email support@joinourvow.com from the address linked to your account and ask for deletion. We start it within 30 days at most and confirm by email.
What is deleted, and when
- Immediately: your account and your answers are hidden, including from your spouse, who is notified.
- 30 days later: your account and your data (answers, profile, reminders, preferences) are permanently deleted. If your spouse has also deleted their account, your couple’s shared data (questions, streaks, invitations) is deleted as well.
- Backups: deleted data may remain in encrypted backups for up to 8 days before being overwritten.
What is kept
- Security logs: up to 30 days.
- Subscription purchases and invoices: kept by Apple or Google under their own legal obligations.
- If your spouse keeps their account, they keep your shared pages, without your answers or your identity.
Deleting the app or your account does not cancel your subscription: cancel it with Apple or Google (see below).
How do I sign in? There is no password.
Enter your email address in the app: you receive a sign-in link and a 6-digit code. Tap the link on your phone, or type the code in the app. Both are valid for 15 minutes — check your spam folder if you don’t see the email.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → OurVow. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions → OurVow. Cancellation takes effect at the end of the current period.